Shipping Policy

Last updated: October 29, 2026

At Mad-ly, we keep shipping simple: shipping is free on all U.S. orders.

Where we ship

We ship to all U.S. addresses, including all 50 states, Washington, D.C., Alaska and Hawaii, Puerto Rico and other U.S. territories, and military (APO/FPO/DPO) addresses.

Shipping options and cost

You'll see your shipping options at checkout:

• Standard shipping: free on all U.S. orders. No minimum: it's free no matter how many boards or items you order, how much they weigh, or where in the U.S. they're going.
• Express shipping (optional): $5, or free on orders of $100 or more. If you'd like your order sooner, you can choose Express at checkout instead of free Standard shipping. Delivery times depend on the carrier and your location, so we can't promise a specific delivery date.

Processing time

• Most orders ship within 1–3 business days after purchase.
• Designer Series boards are handmade to order. Please allow an additional 3 business days.

Delivery time

• Standard delivery usually takes 3–7 business days after your order ships, depending on your location and the carrier.
• Orders going to Alaska, Hawaii, U.S. territories, or military addresses may take longer.
• We ship with trusted carriers such as USPS and UPS.
• We'll email you tracking information as soon as your order ships.

How your wall art ships

Every board ships with its own clear acrylic wall mount hardware, so you can hang it as soon as it arrives. If a board or its hardware arrives damaged, please see our Refund & Return Policy. We'll make it right.

Lost or delayed packages

If your tracking hasn't updated in a while or your package hasn't arrived, email us at service@mad-ly.com with your order number and we'll help track it down with the carrier.

Shipping outside the U.S.

We currently ship only to U.S. addresses. If you're outside the U.S., email us at service@mad-ly.com and we'll let you know if we can help.

Backorders and pre-orders

If any item in your order is on backorder, we'll let you know and ship the full order together when everything is ready (unless you ask us for a partial shipment).

Questions?

Email us at service@mad-ly.com.

Thank you for shopping with Mad-ly!